PICK & PREORDER
PNP - a short form for “Pick & Preorder”, it is an event we hold 3 times a year to introduce new puzzles by artists. At each event, we share 3-6 different puzzle designs & accept preorders for 6 days.
- To offer a variety of designs to puzzlers & participate in our puzzle development process.
- To offer opportunities to talented artists for exposure, connection, and commission.
- To make the manufacturing process sustainable, by only making what is necessary.
HOW IT WORKS
1. Connect with Us
Follow us or Subscribe to our email to be notified for the PNP(Pick & Pre-order) date. We run PNP every 4 months, 3 times a year.
2. Introducing Artists
When the pre-order date has been announced, we will introduce you to the participating artists and their puzzle designs.
3. Preorder your Favorites
When the PNP goes live, pick & preorder as many designs as you like. You have 6 days to order, and your card will be charged on the 7th day only for the approved puzzles. Enjoy 20% off on your preorders.
After the PNP event is over, all designs that meet our minimum order quantity will be made. The designs that you preordered that didn't get enough votes will be voided and you will not be charged.
It will take around 6-7 weeks to receive your order after the PNP event ends. If any delays happen, you will be updated immediately.
6. Defects & Missing Pieces
We order extra units to replace any defects or missing pieces that could happen during production & shipping. We will make sure you are 100% happy with the puzzle you ordered. (Please report within 30 days upon receiving your shipment)
PNP MONTHSWe hold PNP events in January, May, and September. The start & end date will be announced closer to these months. If we decide to cancel the event or hold it in a different month, you will be notified.
DURING THE PNP EVENT
When you place an order and decide to make any changes before the event ends, please contact us at firstname.lastname@example.org. After the event, we won't be able to change your order except for your shipping details.
What if I missed the PNP month?
You can still preorder the PNP puzzles after the event if the puzzle has been approved to go into production. However, you won't be eligible for 20% discount and if the puzzle is sold out, please send us a request for a reprint. We will consider reprints if we get enough requests.
Will the unapproved designs open at another PNP?
If there are a lot of requests, we will talk to the artist about opening the design again. Please send us a request HERE and we will make a note!
I received my puzzle and the box is damaged.
You have 30 days to report it to us, we will replace any defected products such as damaged box or missing pieces. Learn more
Are all PNP puzzles Limited Editions?
We don't automatically restock sold out puzzles, however if there are many requests about certain puzzles, we will consider opening it again for preorders before we reprint.
Can I recommend an artwork by my favorite artist?
Of course! Please send us the details HERE. If we see the potential of being a good puzzle, we will reach out to the artist and see if they would be interested in collaborating with us.
Please reach out to us if you have any questions, we are here to help!