Missing Pc & Defects

If you find a missing piece after you complete your puzzle, or received a defective product, please send us the following to hello@soonness.com

 

Missing Piece

• Puzzle title
• Order number or purchase location
• Your full name & address
• Photo of the whole puzzle and a close up of the missing piece area(s)

 

Defective Product

• Puzzle title
• Order number or purchase location
• Your full name & address
• Photo of the defective area(s)
• If you think the defects occurred during transportation and purchased the Shipping Insurance, please mention it in the email

Important Note: If you contact us after a significant amount of time from the day of receiving your puzzle (6+ months), we cannot promise you we will have the missing piece or the replacement puzzle due to small quantities we make.

We will examine your photos and send you the piece(s) or a replacement puzzle as soon as we can.